Case study

24/7 managed SOC services for a multi-national retailer

A growing retailer moving into e-commerce had limited visibility, fragmented security tools and a lean team. We re-architected its network, deployed 24/7 managed SOC services and gave it one view across every location.

  • Unknown vulnerabilities found and addressed
  • Time to repair cut from days to minutes
  • Store-in-a-box IT that deploys in days
Analysts working at workstations in an office

The challenge

Growth outpaced the security and network behind it

As the retailer grew, e-commerce became part of its strategy. The company held a large amount of sensitive customer data, but it had limited visibility into network activity and perimeter tools that weren’t doing the job. Management was realistic about what a cyberattack could cost the business.

It needed detection that could find both known and emerging threats across a large global infrastructure, and it needed an infrastructure upgrade at the same time. With limited staff and disjointed tools, the team was overwhelmed trying to manage security and keep up with day-to-day operations.

  • Limited visibility into network activity
  • Fragmented security tools and ineffective perimeter defenses
  • A lean IT team stretched across global locations
  • Aging infrastructure that needed an upgrade
Pharmacist helping a customer at the counter
Engineer working on network cabling in a rack

What we did

Assessment first, then security and infrastructure together

We started with a detailed assessment of the retailer’s security and infrastructure, followed by a proof of value for the security solution. Based on the results, the retailer chose Triden cybersecurity and managed services to defend the company from the inside out.

AI-driven detection looks for threats that have already bypassed the perimeter, and managed detection and response contains them. Our managed services team oversees the network around the clock alongside the managed SOC.

  • Network re-architecture to current design standards
  • 24/7/365 managed SOC services
  • Security for every retail location with a single view
  • A more efficient WAN infrastructure
  • A store-in-a-box IT design that deploys in days

Results

What changed for the retailer

  • The assessment surfaced vulnerabilities the retailer didn’t know about
  • Unsecured third-party systems connecting to the network were found
  • 24/7 oversight of the network and security operations
  • Time to repair network issues cut from days to minutes
  • A store IT design that can deploy in days instead of weeks
  • An IT team free to focus on business priorities

Talk to an expert

Get visibility across every location

Tell us about your locations, tools and team. An advisor will reply by email to talk through an assessment and managed SOC coverage.

  • Assessment of your security and infrastructure
  • A plan for 24/7 monitoring across sites

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