Cyber recovery

Ransomware recovery services that start before the attack

Recovering from ransomware depends on work done in advance. We help you build immutable backups, a tested recovery plan and a cyber recovery retainer, so if ransomware hits, engineers who know your environment can contain it and restore operations.

Build your recovery plan See retainers
  • Recovery for retainer and managed clients
  • Immutable backups and recovery planning
  • Networking, cloud and systems engineers
Two engineers working in a server room

Immutable backups

Backups ransomware cannot encrypt or delete

24/7 cyber recovery retainer

Recovery engineers on call for clients under agreement

Recovery sites

Disaster recovery design that doubles as a production site

Incident response team working together at a laptop

If you are affected now

Who we can help during an active ransomware attack

Immediate ransomware recovery is available to Triden clients under a cyber recovery retainer, DFIR retainer or managed service agreement. Those clients reach us through the client portal or the contacts in their agreement, and we already know their systems.

If you are not a client and are dealing with ransomware now, contact your cyber insurance carrier first, since many policies set rules for who responds. Preserve evidence, and avoid wiping or rebuilding systems before an investigation. When the immediate crisis is over, talk to us about putting recovery in place so the next incident goes differently.

Prepare to recover

Cyber recovery services that make ransomware survivable

Most of what decides a ransomware outcome happens before the attack. These are the pieces we put in place with you.

Immutable backups

Backup copies that cannot be changed or deleted for a set period, kept separate from the credentials attackers usually steal.

Backup and DR

Clean room recovery planning

A plan and environment for restoring systems in isolation, validating they are clean and only then reconnecting them.

Recovery order and priorities

A documented order for bringing identity, network, core applications and data back online, agreed with the business.

Incident response plan

Roles, decisions and contacts for a ransomware event, including legal, insurance and communications steps.

IR plan template

Ransomware tabletop exercise

A facilitated exercise that walks leadership and IT through a ransomware scenario built for your environment.

Tabletop exercises

Cyber recovery retainer

Engineers in networking, cloud and systems under contract to contain an attack and restore operations.

Retainers

How recovery works

Ransomware recovery for clients under agreement

1

Contain

We isolate affected systems, cut attacker access and protect backups and unaffected systems from further damage.

2

Investigate

DFIR responders find the entry point and extent of compromise, so recovery does not restore the attacker along with your data.

3

Restore

Recovery engineers rebuild or restore systems in a planned order, validating each one is clean before it reconnects.

4

Harden

We close the gaps that allowed the attack, such as exposed services or weak identity controls, and update your plan.

Case study

SOC 2 compliance for a Southern California accounting firm

An accounting firm with more than 200 professionals across Los Angeles and Orange County needed SOC 2 compliance and a security program that could grow with it.

Alongside multi-factor authentication, data segmentation and 24/7 SOC services, we integrated an immutable backup solution so a ransomware attack would not compromise business continuity.

  • Immutable backups that keep ransomware from disrupting the business
  • A SOC 2 compliant environment that protects client data
  • Ongoing vCISO guidance on policy, risk and security tools
Read the case study

Readiness checklist

Ransomware readiness, in order

  • Immutable, tested backups for critical systems and data
  • Backups protected by separate credentials and MFA
  • A written recovery order agreed with leadership
  • An incident response plan with ransomware steps
  • A tabletop exercise within the last year
  • Cyber insurance requirements understood in advance
  • A DFIR and cyber recovery retainer in place
  • 24/7 detection that can catch an attack early

FAQ

Ransomware recovery questions

Immediate recovery is available to clients under a Triden retainer or managed service agreement. If you are not a client, contact your cyber insurance carrier first and preserve evidence. Afterward, we can help you put a cyber recovery retainer and backups in place so you are prepared for the future.

Cyber recovery services restore operations after a destructive attack such as ransomware. They combine containment, clean restoration of systems and data, validation that restored systems are free of the attacker and hardening to prevent a repeat. Our 24/7 cyber recovery retainer provides them to clients under agreement.

Clean room recovery means restoring systems into an isolated environment first, checking them for attacker tools and persistence, and only then reconnecting them to production. It prevents you from restoring the same compromise you are trying to recover from.

They are the most important piece, but not the only one. You also need to know which systems to restore first, how to confirm they are clean and how to rebuild identity systems attackers may control. That is why we pair backups with a recovery plan, a tabletop exercise and a retainer.

For retainer clients, cost depends on the size of your environment, the retainers you choose and the readiness work included, such as backup design and exercises. Actual recovery effort depends on how much is affected. Strong preparation usually reduces recovery effort considerably.

Disaster recovery restores operations after outages such as hardware failure or a site loss. Cyber recovery assumes an attacker may still be present or may have damaged backups, so it adds investigation, clean restoration and validation. Our backup and disaster recovery service provides the foundation both depend on.

Related services

Related services

Incident response

Our full incident response and DFIR practice.

Incident response

IR and recovery retainers

DFIR and cyber recovery retainers set up in advance.

Retainers

Backup and disaster recovery

Immutable backups and recovery sites.

Disaster recovery

Incident response in San Diego

Recovery planning from a team headquartered in San Diego.

San Diego

Build your recovery plan

Be ready to recover from ransomware

Tell us about your backups, critical systems and insurance. We’ll recommend what to put in place first, from immutable backups to a cyber recovery retainer.

  • Review of your current backup and recovery approach
  • Retainer options for DFIR and cyber recovery

Prefer email? Write to [email protected] or call (858) 712-0040.

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