24/7 managed services
24/7 managed IT services, run with security built in
We monitor and manage your networks, firewalls, servers and cloud around the clock, with the same team that runs our security operations. You get engineers who learn your environment, fix problems before users notice and keep every change documented.
Around-the-clock operations
Monitoring and management that does not stop at 5 p.m.
Security-led by design
Managed IT delivered alongside our 24/7 MDR and SOC teams
Co-managed when you want it
We work inside your tools and processes, or bring our own
In business since 2016
Headquartered in San Diego, serving clients across the US
Why Triden
Enterprise managed IT, without the help desk treadmill
Many managed service providers are built around a small-business help desk. Our managed IT services are built for organizations with real infrastructure: multi-site networks, next-generation firewalls, virtualized servers, hybrid cloud and compliance requirements that someone has to prove.
Because our managed services team works next to our security operations and incident response engineers, patching, configuration changes and access reviews are treated as security work. Problems that start as an outage and turn out to be an attack reach the right people quickly.
Some clients hand us the whole environment. Others keep a strong internal team and use us for after-hours coverage, specialist skills or the systems nobody has time for. Both models run on the same process and documentation.
Managed services
What our managed IT services cover
Start with the layer that needs the most attention. Most clients add others once we know the environment.
Systems and server management
Patching, monitoring and administration for Windows Server, virtualization hosts and the applications that run on them.
Endpoint management
Device health, patch compliance and software deployment for laptops and workstations, wherever your people work.
Co-managed IT services
Fully managed or co-managed, your choice
Co-managed IT services work well when you have an IT leader or a small team who owns the roadmap and needs depth behind them. We agree who owns what, share ticketing and documentation, and cover the hours and skills your team can’t.
Fully managed is the better fit when IT operations are pulling your people away from the business. We take on monitoring, maintenance, change management and reporting, and you keep the decisions.
How responsibilities split
A written responsibility model
Every engagement starts with a clear matrix of who does what, so nothing falls between teams.
How it works
From onboarding to steady operations
Assess and document
We inventory your networks, systems, cloud and tooling, document how things are built and flag the risks we find on the way in.
Stabilize
We fix urgent gaps first: missing patches, unsupported firmware, weak firewall rules, backups that have never been tested.
Run 24/7
Our engineers monitor and manage the environment around the clock, working tickets and planned changes through one process.
Review and improve
Regular service reviews cover incidents, trends and a short list of improvements, tied to your budget and roadmap.
What you get
Included with Triden managed IT services
Case study
Managed services and a managed SOC for a multi-national retailer
A growing retailer with limited network visibility, fragmented tools and a lean IT team needed a stable infrastructure for its stores and e-commerce operations.
After a detailed assessment we re-architected the network, built an efficient WAN and took on 24/7 management of the network alongside a managed SOC, with one view across every location.
Technologies
Platforms our managed services team supports
We work in the tools you already run where it makes sense, and bring our own where it doesn’t.
Remote monitoring and management
Service management and documentation
Microsoft
These are platforms our engineers support, not partnerships. See all technologies we support.
FAQ
Managed IT services questions
Related services
Related services
Talk to an expert
Tell us what you need managed
Share a few details about your environment and an engineer will reply by email to set up a scoping conversation.
Prefer email? Write to [email protected] or call (858) 712-0040.