Incident response

Incident response services, arranged before you need them

Triden Group provides digital forensics and incident response to clients under retainer or managed service agreements. When an incident happens, responders who already know your environment find the root cause, contain the threat and help you restore operations.

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  • 24/7 DFIR and cyber recovery retainers
  • Responders who know your environment in advance
  • Tabletop exercises and IR plans to prepare
Incident response team working together at a laptop

24/7 for clients

Around-the-clock response under retainer and managed service agreements

Forensics and recovery

Investigators plus engineers in networking, cloud and systems

Public sector experience

IR tabletop exercises for California cities through CJPIA

Why prepare in advance

The best time to arrange incident response is before an incident

During an incident, every hour spent finding a firm, negotiating terms and explaining your network is an hour the attacker keeps. Organizations that arrange digital forensics and incident response in advance skip that work. Contracts are signed, contacts are known and responders have already reviewed your environment.

That is why Triden provides 24/7 incident response to clients under agreement. Our retainers are set up before an incident, and our managed security clients have response built into their service. Existing clients reach us through the client portal or the contacts in their agreement.

Security expert working with an IT manager at a laptop

Services

Incident response and DFIR services

Each service below is part of our incident response practice. Retainers are the starting point for most clients.

IR and cyber recovery retainers

A 24/7 DFIR retainer for rapid deployment to find root cause and extent of compromise, and a 24/7 cyber recovery retainer to contain the threat and restore operations.

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Ransomware and cyber recovery

Preparation and recovery for ransomware, from immutable backups and recovery planning to containment and restoration for retainer clients.

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Tabletop exercises

Facilitated exercises that test your incident response plan, roles and decisions against scenarios built for your environment.

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24/7 MDR

Continuous monitoring and containment that catches attacks early and flows directly into incident response.

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How response works

What happens during an incident

For clients under agreement, response follows a plan we build with you in advance.

1

Triage and scope

Responders confirm what happened, which systems are affected and what needs to be protected first, and agree on priorities with your leadership.

2

Contain

We stop the spread by isolating systems, disabling compromised accounts and blocking attacker access, while preserving evidence.

3

Investigate

Forensic analysis finds the root cause, the extent of compromise and any data that may have been accessed, to support legal, insurance and notification decisions.

4

Recover and harden

Recovery engineers eradicate the threat, restore systems and close the gaps that allowed the incident, then report what changed.

AI incident response

Incident response for AI systems

AI tools create incidents that traditional playbooks were not written for. A chatbot can reveal data it should not, an AI agent can take actions nobody approved and a compromised model or plugin can quietly change results. Our AI incident response work helps you prepare for these cases and respond when they happen.

The incidents we plan for

  • Prompt and data leakage. Sensitive data exposed through prompts, outputs, logs or connected data sources, including prompt injection that tricks an AI tool into revealing it.
  • Model compromise. Tampering with models, training data, retrieval sources or configurations that changes how an AI system behaves.
  • Supply-chain incidents. A compromised AI vendor, plugin, library or API connection that gives an attacker a path into your data or systems.
  • Misuse. Staff or outsiders using AI tools in ways that break policy, expose regulated data or give an AI agent more authority than intended.

How we help

We add AI scenarios to your incident response plan, define who owns AI systems during an incident and set up the logging needed to investigate them. When an incident occurs for a client under agreement, we contain the affected AI tools and connections, investigate what data and actions were involved and help you restore safe operation. An AI tabletop exercise is a practical way to test this before it matters. Learn more about our AI security services.

Case study

SOC 2 compliance for a Southern California accounting firm

An accounting firm with more than 200 professionals across Los Angeles and Orange County needed SOC 2 compliance and a security program that could grow with it.

We mapped its path to SOC 2, then delivered multi-factor authentication, segmentation of personal data, 24/7 SOC services and immutable backups. We continue to support the firm as its vCISO.

  • A SOC 2 compliant environment that protects client data
  • Immutable backups that keep ransomware from disrupting the business
  • Ongoing vCISO guidance on policy, risk and security tools
Read the case study

FAQ

Incident response questions

Incident response services help an organization contain, investigate and recover from a security incident such as ransomware, a compromised account or a data breach. They combine digital forensics, containment, recovery engineering and guidance for leadership. Triden provides them to clients under retainer or managed service agreements.

DFIR stands for digital forensics and incident response. Forensics finds out what happened, how the attacker got in and what they touched. Incident response uses that information to contain the attack and restore operations. Our 24/7 DFIR retainer covers both.

Our 24/7 response is reserved for clients under agreement, so we can respond without delays over contracts or environment details. If you are an existing client, use the client portal or your agreement contacts. If not, contact your cyber insurance carrier first, then talk to us about a retainer so you are covered for the future.

For retainer clients, cost depends on the size and complexity of your environment, which retainer you choose, and how much preparation work, such as plan reviews and tabletop exercises, is included. Actual response effort depends on the incident. We scope the retainer with you in advance.

We work alongside your insurer’s process. Many policies set rules for who you call first and which firms can be used, so review your policy before an incident. We can help you structure a retainer that fits around those requirements.

Start with a written incident response plan, tested backups and clear decision owners. Then test the plan with a tabletop exercise and put a retainer in place. Our incident response plan template is a good first step.

Related services

Related services

AI security

Readiness, governance, testing and incident response for AI.

AI security

Backup and disaster recovery

Backups and recovery sites that support cyber recovery.

Disaster recovery

Incident response in San Diego

Incident response retainers from a team headquartered in San Diego.

San Diego

Set up a retainer

Have incident response ready before you need it

Tell us about your environment and insurance requirements. We’ll recommend the right retainer and what to prepare first.

  • Retainer options for DFIR and cyber recovery
  • Preparation plan including IR plan and tabletop

Prefer email? Write to [email protected] or call (858) 712-0040.

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